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Position: Inbound Call Centre Manager/Sup North West London
Location: North West London,London
Position Type: employed
Sectors/Categories: customer-services
Salary: GBP 35000.00
Inbound Call Centre Manager Supervisor North West London
MG40001ICCS
2700035000
A fantastic opportunity for an experienced Inbound Call Centre ManagerSupervisor to lead and manage the running of a purely INBOUND Call Centre division you will ensure that all KPI targets are achieved and improve customer service within the Command and Control Centres by monitoring call quality customer service and system processes You must be used to dealing with managing from 10 to 20 Customer Service Advisors in a busy corporate b2b environment You must have excellent technical knowledge of call centre telephone systems as you will be overseeing the implementation of the new Cisco telephone system You must have strong performance management skills and have the ability to identify and implement new systems to ensure efficiency and correct procedures are followed Ideally you will have worked for a minimum of 5 to 7 years in a Inbound Call Centre in the UK and understand how to...
Company Name: Maiday Recruitment
Advertised On: UJOB (Vazzee UK Limited)
Date Posted: 05 November 2011
