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Position: Customer Service Representative - Financial Crime
Location:
Position Type: Permanent
Sectors/Categories: IT, Internet
Salary:
Role: Customer Service Representative - Financial Crime
Location: Glasgow
You must be flexible with regards to the working hours which are Mon-Fri, 8am -8pm, 9-5 Sat and Sun.
You'll bring the energy. We'll provide the channel.
Tesco Bank is here to offer a new approach to banking, building on the foundations of service and dedication that have made Tesco a truly great British brand - and a success worldwide. Bringing that success to the financial industry means bringing the finest talent to our senior and specialist roles, creating a backbone of excellence for our business - and offering professionals like you the chance to make a wide-ranging and long-lasting impact in a business that's breathing new life into the industry.
The Job Is:
To provide what matters to our customers by effectively understanding queries and addressing customer needs across multiple channels, products, front and back-office processes and query types. As far as possible you will own and resolve customer enquiries at the first point of contact and ensure that where hand offs are necessary, they are clean and warm. You will escalate complex queries to the Resolver as appropriate and only when you are unable to resolve them yourself. You will listen to what the customer is really asking for and look for opportunities to add value through the continuous improvement of our processes to make it easy for people to do business with us. You will help to create a trusted business through the delivery of excellent customer and look for the right opportunity to offer relevant products and services to our customers.
The Job Involves:
Managing customer queries and addressing customer needs.
Sharing learning and experience with your colleagues to ensure the strengths of each team member are recognised and used to offer our customer's excellent service.
Feeding back ideas and suggestions for improvements to our way of working and the service we offer our customers so that we continue to exceed our customer's expectations.
Experience Required:
Experience of delivering excellent customer service.
Strong IT skills.
Excellent attention to detail.
Fraud Investigations experience
Suspicious Transaction monitoring.
Credit experience
Police liaison experience.
Wherever your talent lies, you'll find challenge and reward in equal measure. Above all else, you'll find fewer boundaries and fewer obstacles to building a career defined by achievement. We're here to go the extra mile for our customers - and we'll do the same for you. For us, it's simple. As long as you have the drive to succeed, we have the opportunity to go further.
Company Name: Tesco
Advertised On: EmptyLemon
Date Posted: 26 November 2011
