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Position: Customer Advisor
Location: Worcester,,
Position Type:
Sectors/Categories:
Salary: 10000
Customer Adviser
Our client one of the UK&rsquos largest Building Societies with over 600,000 members and £7 billion assets is looking for a Customer Advisor for their branch in Worcester.
You will be required to provide a first class service to all the customers of the Society and to achieve all sales targets and objectives set.
Responsible to the Branch Manager your main activities will include:-
Generate and follow through sales opportunities (personal callers and by telephone) so that personal and team targets are met. Welcome, help and assist customers in order to build customer loyalty and maximise sales opportunities.
Assisting the Branch Manager in building and maintaining excellent customer relationships. Support and, as appropriate train team colleagues so that good team spirit is maintained and branch targets are met.
Suggest and follow through ideas to improve the systems, public image and appearance of the branch. Assist Branch Manager in ensuring that the branch operates in line with standards.
Keep up to date with the latest products and market developments so that accurate and useful information is given to the customers. Look for the opportunities to take on responsibilities and undertake training over and above the standard required.
Perform all cash and banking transactions quickly and accurately and in accordance with the Society&rsquos Security Policy to build customer loyalty and maximise sales.
To arrange referrals to Financial Services Advisors in respect of regulated products. No advice can be given under any circumstances.
To arrange referrals to Branch Manager in respect of mortgage and non-investment insurance products. No advice to be given unless registered to do so.
To maintain data / computer security at all times.
The ideal candidate will preferably have English and Maths to GCSE level (Grades A-C) or equivalent with excellent Keyboard and telephone skills. They will also have experience of sales and dealing with customers in a retail / service environment, the ability to communicate effectively at all levels and the desire to work in a target orientated company. A team worker who sees themselves as an innovate problem solver / solution provider. Someone who is able to absorb new information quickly and accurately and enjoys working within an ever changing environment. Must be accurate, numerate and computer literate and have a flexible attitude to working outside normal hours should the need arise.
Working a 35 hour week Monday to Friday 9am to 5pm plus 2 Saturdays per month 9:30am to 12pm on a rota basis with time off in lieu during the week.
The salary for this excellent opportunity is £13,900 PA plus uncapped bonus and benefits.
To apply for this vacancy please forward an updated CV to [link removed] .
Company Name: SGL Resourcing
Advertised On: Fiish Media
Date Posted: 26 May 2011
